refund & 
cancellation policy

Custom Projects

Due to the custom nature of services such as 3D printing, CNC machining, and prototype development, all approved and completed projects are non-refundable once production has started.

If a project has not yet entered production, cancellation requests may be reviewed on a case-by-case basis.

Workspace Rentals

• Workspace rentals are daily-use bookings with a one-time fee.
• Cancellations made 24 hours before the scheduled booking may be eligible for rescheduling or credit.
• Cancellations made within 24 hours of the booking time may not be eligible for a refund.
• No-shows are non-refundable.

Products Purchased from the Shop

• If STL Cave sells physical products through the shop:
• Items may be returned within 14 days of delivery if they are unused and in original condition.
• Custom-made or personalized products may not be eligible for returns.
• Customers are responsible for return shipping unless the item arrived damaged or defective.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery so we can resolve the issue.

Contact

For questions regarding refunds or cancellations, please contact:

STL Cave                                                     Email: info@stlcave.com